Vigilance Department in Air India (IC) has been functioning since
1969, primarily for initiating appropriate steps for curbing corruption
and malpractice in the organization. An IPS Officer of the rank
of Inspector General of Police on deputation, is heading the Department
and designated as Chief Vigilance Officer(CVO). Vigilance Department
diversified its activities and a full-fledged Fraud Prevention Unit
was created in March 2000 under the direct control of CVO to deal
with cases of ticket fraud, smuggling and other specialized crimes
committed against Air India (IC).
Note : Vigilance department of NACIL is headed by the Chief Vigilance Officer Mrs. Urmila Subbarao , IAS
SET UP
Chief Vigilance Officer is assisted by a General Manager (Vigilance)
at Headquarters and two officers of the level of Manager/Deputy
Manager (Vigilance). Vigilance Units in the regions are headed by
Senior Manager/Manager and located at Chennai, Delhi, Kolkata &
Mumbai.
FUNCTIONS
OF VIGILANCE DEPARTMENT
-
Investigation of complaints
having vigilance angle against all categories of employees/travel
agents/handling agencies and monitor progress of action
-
Study and examine the
systems & procedures followed in various departments, identify
the corruption prone areas and suggest remedial measures
-
Make an assessment of
the scope and modes of corruption and malpractice
-
Draw and ensure implementation
of the Action Plan on anti-corruption measures. Organize and
conduct surprise checks in sensitive & corruption prone areas
-
Draw list of employees
of doubtful integrity and Agreed List
-
Organize Vigilance Awareness
and Fraud Prevention Programmes
-
Implementation of guidelines
issued by the Central Vigilance Commission (http://cvc.nic.in)
as contained in the Vigilance Manual, Special Chapter on Vigilance
Management in PSUs and amendments/circulars received from
the Government from time to time
FUNCTIONS OF FRAUD PREVENTION
UNIT
-
Investigation of all smuggling
activities involving Air India (IC) aircraft and employees
-
Investigation & detection
of all types of fraud relating to Cash Value Documents such
as tickets, interline documents, misuse of concessional tickets
etc
-
Investigate all cases
of Credit Card Fraud
-
Detect fictitious bookings
by Agents including CRS (Computerized Reservation Systems)
and take appropriate steps
-
Maintain a dossier of
fraudsters and record of all types of fraud committed against
Air India (IC) including details of employees and outside
agencies involved
-
Revenue protection measures
against fraud
PUBLICATIONS
-
Booklet on Vigilance
Awareness - Various topics such as Types of Vigilance,
Role of Vigilance, Sensitive areas prone to malpractice &
fraud in Air India (IC), DO's and DON'Ts have been covered
in the booklet for reference by employees at various levels.
-
Booklet on Initiative
for Fraud Prevention in Air India (IC) - Booklet
gives information about an Airline Fraud, extent of Fraud
in the Aviation Industry, Types of major frauds in Air India (IC), weaknesses
in existing system, evolving a Fraud Prevention mechanism
etc.
-
Handbook to detect
Ticket Fraud - Manager, Revenue Protection Services
- IATA (International Air Transport Association, Geneva) in
his preface described the publication as an essential tool
for detection of airline ticket fraud. Details of IATA Standard
Traffic Documents, their mandatory security features and photographs
of fraudulent documents with profile points, have been covered
to aid the front line staff in detecting fraudulent traffic
documents.
COMPLAINTS
Information about corruption, malpractice, cheating, misconduct
on the part of any employee/travel agent/handling Agency of Air India (IC) or any activity causing financial/wrongful loss to the
organization, be reported to Vigilance Department Headquarters,
2nd Floor, Reservations Building, Safdarjung Airport, New Delhi-110003
(India): -
Telephone Nos.: +91 11 24690422, 24618949
Fax: +91 11 24618950
e-mail: cvo@airindia.in
Information on corruption in Air India (IC) can also be reported
to the Senior Manager (Vigilance) in the regions.
Eastern Region (Kolkata) :Telephone No.:
+91 33 22110818 Fax: 22116140
Northern Region (New Delhi): Telephone No.:+91
11 25675470 Fax: 25672813
Southern Region (Chennai): Telephone No.: +91
44 22561938 Fax: 22560075
Western Region (Mumbai): Telephone No.: +91
22 26156229 Fax: 26156229
TIPS FOR LODGING COMPLAINTS
Central Vigilance Commission vide instructions dated 29th June 1999
directed that no action should at all be taken on any anonymous
or pseudonymous complaint. Complainants are, therefore, requested
to keep the following points in view while lodging complaints, to
ensure fair and speedy investigation
-
Please indicate your full name and contact
address with telephone numbers (office/residential), e-mail
identification, if available.
-
Furnish complete details of incident
involving corrupt official/department/travel agent/handling
agency with verifiable facts and substantial evidence in support
of allegation
-
Complaint should be factual and specific.
As far as possible, furnish details about date, time and place
of occurrence with particulars of witnesses, if any.
PLEASE
CLICK HERE TO LODGE YOUR COMPLAINT/SUGGESTIONS
